Complaints

Our Policy

We always try to better ourselves and your views are important to us. If you feel that we have not delivered the high standard of service you expect from us, or if we have made a  mistake, we want to know.

What is a Complaint

A complaint is “any expression of dissatisfaction whether oral or written, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a service”.

How We Handle Complaints

If you would like to file a complaint, please contact us at your earliest convenience with the following information:

• Your policy number and/or claim reference number (if you have one)
• Your full name, address and telephone number
• Details of any previous correspondence you’ve had with us
• Details of your problem or complaint

We will do our utmost to try to resolve your complaint straight away. However, if it requires a more in-depth investigation, then we will strive to give you our final response within eight  weeks. If it is not possible, for whatever reason, to give you our final response within this timeframe, we will contact you and explain the reasons why and let you know how long we expect our investigations will take.

How To File a Complaint

If you would like to file a complaint, you can contact us in writing (letter form or electronically) or by telephone as described below:

Beta Aviation ApS
Havnegade 39
DK-1058 Copenhagen
Denmark

Telephone: (+45) 88 807 100
Email: info@betaaviation.dk

Insurance Complaints Board

Should you remain dissatisfied with the final response from the above or if you have not received a final response within eight weeks of the complaint being received, you may be eligible to refer your complaint to the Danish Insurance Complaints Board (Ankenævnet for Forsikring), using the below contact details:

Insurance Complaints Board / Ankenævnet for Forsikring
Anker Heegaards Gade 2, 1.
DK-1572 København V
Denmark

Telephone: (+45) 33 158 900
Email: ankeforsikring@ankeforsikring.dk
Web: http://ankeforsikring.dk/Sider/default.aspx

If you decide to refer any matter to the Danish Insurance Complaints Board, your legal rights will not be affected.